Public grievance & Redressal system

Resolves citizen grievances within sla limits, focuses to improve citizen services and also enables functionaries to drive compliance and plan resources better based on the need


Ensuring Grievances redressal

This module acts as a public grievances redressal system where public can log in the problems seeking solution wherein the system maps all the people who are responsible for the desired services to be rendered. Thus, it resolves citizen grievances within SLA limits, focuses to improve citizen services along with helping authorities to drive compliance.


Empowering smooth city administrations and timely delivery of citizen services

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Digital Municipality

Delivering multiple municipal services through a single window to empower smarter city governance

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Why You Should have this

Grievances insights

Helps understand the nature of grievances with the timeframe

Service quality assessment

Public can raise surveys and give feedbacks

Heat maps

Providing insights into the level of grievances in an area

Department productivity index

Helps evaluate departments based on the grievances redressal

Improving SLAs

Understanding if the predefined SLAs are met or not

Citizen happiness

Estimating the overall well being of the citizens

More Than Public grievance & Redressal system

Our cityWISE platform includes

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